About Us
Our Mission
At Two12 Client Alignment, we transform how organizations understand and strengthen their most valuable relationships. Our mission is to help teams build stronger, more aligned client relationships through deeper insights and actionable intelligence.
We believe that the key to sustainable growth lies in truly understanding your clients' perspectives, uncovering hidden risks, and identifying opportunities that surveys and surface-level feedback miss.
Our Approach
Expert-Led Interviews
Where surveys and surface-level feedback fall short, our certified interview specialists excel. We conduct structured, live conversations designed to uncover the insights your clients aren't sharing.
Data-Driven Analysis
We transform qualitative conversations into quantitative insights, identifying patterns and opportunities that help you anticipate risks, deepen strategic alignment, and drive retention.
Actionable Recommendations
We deliver clear, actionable insights that enable Account Managers, Customer Success teams, and M&A specialists to convert feedback into retention-driving action.
Meet the People Behind Two12
Our team brings together decades of experience in client relationship management, executive leadership, and strategic business development to help you strengthen your most valuable partnerships.
Karin Giffney
Co-Founder, Certified Executive Leadership Coach
From executive marketing roles at Fortune 500 companies to intimate one-on-one conversations, Karin has always made space for meaningful connections. Her career is defined by listening deeply, asking the right questions, and making people feel safe to share what matters most.
As a certified executive leadership coach and relationship expert, Karin brings a unique blend of strategic thinking and emotional intelligence to every client conversation.
"I believe that the most valuable insights come from creating a space where people feel safe to share what they truly think and feel. That's where the magic happens."
Jim Miller
Co-Founder
As a successful entrepreneur and analytical thinker, Jim Miller has built a career on turning insights into business impact. His ventures are grounded in the belief that data is only powerful when it leads to meaningful action, and he knows how to make that happen.
With over 15 years of experience in client relationship management and business development, Jim has a proven track record of helping companies identify and address relationship risks before they impact the bottom line.
"Data is only powerful when it leads to meaningful action. Our goal is to bridge the gap between what clients say and what businesses do."
Our Impact
85%
of clients report improved retention rates after implementing our recommendations
100+
years of collective client service experience across our team of specialists
Fortune 5
companies have trusted us to strengthen their most valuable client relationships
Get in Touch
Ready to strengthen your client relationships?
Book a call to learn how Two12 can help you prevent churn and drive growth through deeper client insights.
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